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master's thesis
Web aplikacija za praćenje prigovora potrošača
2022. urn:nbn:hr:200:756407
Đuričković, Filip
Josip Juraj Strossmayer University of Osijek
Faculty of Electrical Engineering, Computer Science and Information Technology Osijek
Department of Software Engineering
Chair of Visual Computing

Cite this document

Đuričković, F. (2022). Web aplikacija za praćenje prigovora potrošača (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:200:756407

Đuričković, Filip. "Web aplikacija za praćenje prigovora potrošača." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, 2022. https://urn.nsk.hr/urn:nbn:hr:200:756407

Đuričković, Filip. "Web aplikacija za praćenje prigovora potrošača." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, 2022. https://urn.nsk.hr/urn:nbn:hr:200:756407

Đuričković, F. (2022). 'Web aplikacija za praćenje prigovora potrošača', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, accessed 20 April 2024, https://urn.nsk.hr/urn:nbn:hr:200:756407

Đuričković F. Web aplikacija za praćenje prigovora potrošača [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek; 2022 [cited 2024 April 20] Available at: https://urn.nsk.hr/urn:nbn:hr:200:756407

F. Đuričković, "Web aplikacija za praćenje prigovora potrošača", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Electrical Engineering, Computer Science and Information Technology Osijek, Osijek, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:200:756407

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Metadata
TitleWeb aplikacija za praćenje prigovora potrošača
Title (english)Web application for tracking of consumer complaints
AuthorFilip Đuričković
MentorAlfonzo Baumgartner (mentor)
Committee memberAlfonzo Baumgartner (predsjednik povjerenstva)
Committee memberIvica Lukić (član povjerenstva)
Committee memberZdravko Krpić (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Electrical Engineering, Computer Science and Information Technology Osijek
(Department of Software Engineering)
(Chair of Visual Computing)
Osijek
Defense date and country2022-09-14, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Computing
Information Systems
Abstract
Područje zaštite potrošača se i dalje smatra relativno nedavno aktualiziranim područjem u polju središnjeg bankarstva. Zaštita potrošača je dobila na važnosti tijekom velike financijske krize 2008. godine pa je svega tri godine kasnije, 2011. godine ustrojen Ured za praćenje zaštite potrošača pri Hrvatskoj narodnoj banci. Cilj ovog rada jest izrada web aplikacije za internu upotrebu Ureda za praćenje zaštite potrošača pri Hrvatskoj narodnoj banci, koristeći Oracle APEX razvojni okvir koja služi za evidentiranje i praćenje pristiglih prigovora potrošača.. Aplikacija razvijena na Oracle APEX platformi. Prije toga je demonstriran postupak dizajniranja ER i relacijskog modela baze podataka iz formalne specifikacije aplikacije. Osim toga objašnjene su i pozadinske tehnologije i standardi na kojima su temeljene značajke aplikacije i pozadinskih servisa za dohvat i posluživanje podataka korisnicima. Na kraju je demonstriran rad responzivne web aplikacije za osobna računala koja djelatnicima Ureda omogućuje vođenje evidencije predmeta iz djelokruga Ureda.
Abstract (english)
Customer protection is a relatively new field within the area of central banking. Field of customer protection had received major prominence during the financial crisis of 2008, and only three years later, Croatian National Bank founded the Consumer Protection Monitoring Office. The aim of this paper is to develop an internal web application for registering and tracking of received customer complaints. The application was built using the Oracle APEX platform for application development using “low-code” principles. Prior to that, the process of designing an entityrelationship and relational models was demonstrated based on a formal application specification. In addition, the background technologies, and standards on which the features of the application and background services for retrieving and serving data to users are based on are explained. Finally, a responsive web application for personal computers was demonstrated that allows employees of the Office to track cases which are within the purview of the Office.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:200:756407
Study programmeTitle: Graduate University Study Programme in Computer Engineering
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka računarstva (magistar/magistra inženjer/inženjerka računarstva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2022-10-18 14:16:50